Privacy Policy
Last updated: March 31, 2026
1. What We Collect
Big Red Value collects the following information when you use our platform:
- Property address — entered by you to look up your assessment and generate a protest analysis.
- Email address — provided when you sign up for our waitlist or create an account.
- Name, phone number, and mailing address — collected when you generate a protest packet, as required by the Nebraska Form 422 filing.
- Property photos, voice notes, and documents — uploaded or captured by you as evidence for your protest case. These are stored locally on your device first, then synced to our servers when you are online.
- Property assessment data — retrieved from public Douglas County assessor records based on your property address or parcel number.
- Account credentials — managed by our authentication provider (Clerk). We do not store your password directly.
2. How We Use Your Information
We use the information we collect to:
- Analyze your property assessment and identify comparable properties.
- Generate AI-powered protest narratives, hearing preparation materials, and comparable analysis reports.
- Auto-fill and produce your Nebraska Form 422 protest packet.
- Predict protest outcomes using our machine learning model trained on Douglas County data.
- Communicate with you about your account, analysis results, or service updates.
- Improve our platform, develop new features, and conduct research using aggregated or de-identified data derived from user activity and property information.
We do not sell your personal information. We do not use your data for advertising or marketing purposes beyond direct communication about the Big Red Value service.
We may share aggregated, de-identified, or non-personally identifiable information with third parties for analytics, research, or commercial purposes. This may include property characteristics, condition data, and market trends that cannot reasonably be used to identify you. If we ever share personally identifiable information with third parties beyond what is described in this policy, we will obtain your consent first.
3. Third-Party Services
We use third-party service providers to operate the platform. Each provider receives only the minimum data necessary to perform its function:
- Authentication — a third-party provider manages user accounts and login. It receives your email address and login credentials.
- Data storage — your property data, protest cases, evidence files, and account information are stored in a hosted database in the United States.
- AI processing— your property data and evidence may be sent to a third-party AI provider for analysis, narrative generation, and document extraction. That provider's data usage policies apply to this processing.
- Geocoding and maps — a mapping provider receives property addresses to resolve locations and display maps.
- Hosting — the Big Red Value website and application are hosted by a third-party cloud provider.
4. Data Storage and Security
Your data is stored in a Supabase PostgreSQL database hosted in the United States. All data is transmitted over HTTPS/TLS encryption. Database access is protected by row-level security policies that ensure you can only access your own data.
Evidence files (photos, voice notes, documents) are stored locally on your device using browser storage (IndexedDB) for offline access, and synced to encrypted cloud storage when you are connected to the internet.
5. Cookies and Browser Storage
Big Red Value uses the following browser storage mechanisms:
- Authentication cookies — set by Clerk to maintain your login session.
- IndexedDB — used to store evidence files locally on your device for offline access. This data remains on your device until synced.
- Theme preference — stored locally to remember your light/dark mode setting.
We do not use third-party analytics cookies, tracking pixels, or advertising cookies.
6. Your Rights
You have the right to:
- Access your data — request a copy of all personal information we hold about you.
- Delete your data — request deletion of your account and all associated data.
- Correct your data — update or correct inaccurate personal information.
- Opt out of communications — unsubscribe from any non-essential emails at any time.
To exercise any of these rights, contact us at the email address listed below.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it by law.
8. Children's Privacy
Big Red Value is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by email. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy or your personal data, contact us at: privacy@bigredvalue.com